Terms and Conditions

Welcome to The Old Ferry View!

Ready to book your escape? Great! But before you click “confirm,” let’s review what to expect:

Your Booking:

  • Confirmation: Your booking is official once we send you a confirmation email.
  • We get to choose: We reserve the right to accept or decline booking requests.
  • Free cancellations: Change of plans? No worries! You can cancel for free up to 24 hours before check-in.
  • Pay in advance: Your accommodation fees are due at the time of booking.
  • Check-out by 10am: Please leave your comfortable haven sparkling clean by 10am on departure day.
  • Smoking-free zone: We kindly request you keep things smoke-free inside the accommodation.

Your Stay:

  • Cozy comfort: Bed linen is provided for your blissful stay.
  • Pet policy: Furry friends are welcome in the accommodation by prior arrangement. But they need to be good guests too – no furniture or bed adventures, and no unattended walks.
  • Utilities covered: Electricity and gas are included in your rental price.
  • EV charging: Charging your electric vehicle is currently an option at the nearby GRIDSERVE Charging Station (3 minutes away by car). We’re exploring on-site solutions for the future.
  • Drains: We provide recycling bins in the outside, in the kitchen area and in the bathroom. Due to our location we are not part of the main drain system so nappies etc, need to be put in the bathroom bins.

Cancellations and Changes:

  • Peace of mind: We recommend cancellation insurance for unforeseen circumstances.
  • Change your plans? You can cancel up to 24 hours before check-in for a full refund. Just let us know as soon as possible.
  • Unexpected events: If we need to cancel your booking due to unforeseen circumstances, we’ll promptly notify you and offer a refund or alternative accommodation (with a refund for any difference).

Your Responsibilities:

  • Be a good guest: Take care of the property and leave it tidy. Additional cleaning fees may apply if things get too messy.
  • Keep it private: Don’t share the accommodation with anyone not listed on your booking.
  • Respect the space: Stick to the maximum guest number for your chosen property.
  • Open door policy: Allow us or our agents reasonable access to the property if needed.
  • Information please: Provide accurate guest details as requested. You can find details about our data practices in our Privacy Policy.
  • Transfers not allowed: Sharing your booking with someone else without our written permission is a no-go.

Complaints:

We strive for your ultimate vacation experience. If anything is missing, amiss, or causing concern, please let us know immediately. We’ll do our best to fix it right away. It’s always easier to address issues promptly than wait until after your stay.

Legal Stuff:

These terms and conditions follow English law and are under the jurisdiction of English courts.

We hope you have a wonderful stay at The Old Ferry View!

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